Shi Zhong's Blog
I enjoy working on real data mining problems. I am fascinated by how the whole world is connected by the internet now.
A cancellation experience with TrendTradingCoaching

I had a really bad experience when trying to cancel my enrollment in TrendTradingCoaching classes yesterday. I signed up their classes on Saturday and was told there is a 3-day cancellation period. I thought about it over the weekend and decided to cancel on Monday. The phone conversations I had on Monday turned really ugly when these guys tried and failed to change my mind about cancelation. They lost their cool and tried to make me feel bad by calling me a quitter, a lier, a person not able to keep my word, a person wasting their time - oh, how pathetic these guys are - on one hand, they claim they don't care about my tuition because they are a multi-million-dollar company; on the other hand, they are doing everything they can trying to keep my commitment. The way I think about it: I bought your product. You have a three-day return policy. I decided to return it within three days. It is ok that they advise me not to return but nothing justifies their using bad words when I didn't take their advice.

I don't necessarily claim that their classes are bad because I haven't taken any. I do feel they sounded very unprofessional and a little desperate when trying to get me to change my mind about the cancellation.

The sign-up on Saturday was also quite an experience for me. In case you are curious, trendtradingcoaching.com offers classes to teach/coach you on trading stocks/options/etc. Their salesman called me first - I have to say that he did a fantastic job because for a long time I didn't realize he is trying to sell me something. For a long time, I was under the impression that he is playing some kind of a talent acquisition role, helping the company to identify smart and dedicated people to be trained by their trading strategies with the sole purpose of generating success stories for their company. Of course I wanted to show that I am smart and very competent - I never thought I needed to pay tuition if they are looking for talents to help them :). I was too excited to get out of that even though later on he mentioned tuition - he used a different word "investment", of course it takes investment to make money - it made so much sense to me on Saturday. And he said they guarantee I would gain at least twice the investment amount. I should have noticed that it is too good to be true; but I was too excited to examine the guarantee, which turned out to be a cheating way of stating their real performance guarantee (they will continue teaching and coaching you until you gain twice the amount of your investment/tuition :)  I'm sure I will get that as long as I have enough time.

Now I feel fortunate I got out of it, especially after these guys giving me a very hard time on the phone during the cancelation process. I know I was a little stupid on Saturday. I learned a lession and I would be happy if this story is of any help to anyone who happens to be reading my ramble here. Finally, I can't help wondering why the cancellation process can't be made a lot easier - like returning a product to a supermarket?

2007-08-01 08:56:37 GMT
Comments (1 total)
Author:Anonymous
glad I read your post. I just went through the same thing but when I told the guy I wanted to see some actual returns using the 'plays of the week' service a sister site offers (trendfund.com) for 99$ a month the guy told me I was wasting his time. He told me I could not expect to see anything close to the returns from their tuition (9000$) using the picks from the same company.

Why would the picks from the master himself be so poor compared to my returns after the 18 month schooling?

Glad to see your post.

Thanks
2007-11-21 23:52:50 GMT
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