I recently moved from Santa Clara, CA to Austin, TX. I had a car mover to transport my car. This was the second time I use a car moving service - the first time was when I move from south Florida to the Bay Area. The first experience was quite good - no damage to my car and some manager at the destination even picked me up at the San Jose airport and took me to where my car was delivered (some car storage place, I didn't have an address in CA when the car was picked up).

The second time, however, wasn't a pleasant experience. The car was delivered before I came to Austin and my wife signed off the delivery. She didn't notice a damage on the car body and, most surprisingly, as I found out later, the driver modified the original bill of lading by adding the new damage to it, and had my wife signed off on it! I would never imagine the driver would do that because he looked really nice when he picked up the car. It is not a big dent damage but the rear-right body (just above the taillight) was knocked down a bit and is now mis-aligned with the trunk lid.

I'm currently filing a claim with the car mover. The lady at the car mover's office was not nice, either. She didn't believe her driver would have done that even after I told her the dent damage was not on the initial bill of lading. She thought I was lying because she has the final bill of lading signed off by my wife, showing the dent damage right at the location I described to her on the phone. I hope their claim department is nicer to deal with. In any case, I would never use their service again

Also this experience suggests that you should always have your orginal bill of lading with you at delivery time. For my case, I could have faxed a copy to my wife before she got the delivery. I don't really want to be in a bad mood because of this - I'm writing it down in hope of forgetting about it ...